Contact

Last updated: December 01, 2025

BatchVideo.ai is maintained by a small independent team. We work remotely and do not maintain a public office address—email is the most reliable way to contact us.

Primary contacts

• General support: hello@popugc.com
• Billing questions: hello@popugc.com
• Abuse reports / DMCA: hello@popugc.com

Response time

Monday–Friday, 09:00–18:00 (UTC+8). We aim to acknowledge every message within one business day and resolve billing or abuse reports within 24 hours whenever possible.

Additional resources

• Subscription & Billing Information
• Refund & Cancellation Policy
• Terms of Service
• Privacy Policy

---

Please reach out before opening a card dispute so we can assist you quickly.