Refund & Cancellation Policy

Last updated: December 01, 2025

This policy explains how BatchVideo.ai handles subscription cancellations, refunds, and charge disputes for Stripe payments.

Subscription renewals

• All paid plans renew automatically at the start of each billing cycle.
• Stripe emails an upcoming invoice notice before we charge the renewal.
• You can turn off auto-renew anytime from your dashboard. The plan remains active until the end of the current period.

Cancellation timeline

1. Before renewal – Toggle Auto-renew off in the dashboard or contact us. No additional charges occur.
2. After renewal – You keep access to the plan until the end of the current billing cycle when auto-renew is turned off.

Refund eligibility

Because BatchVideo.ai includes a free plan for evaluation, paid subscriptions are normally non-refundable. We will consider a refund when one of the following applies:

• A duplicate payment was processed for the same billing cycle.
• A confirmed billing error or unauthorized charge is reported.
• A sustained technical issue on our side prevented access to paid functionality and we are unable to provide a timely fix.

Approved refunds are issued to the original payment method. Banks typically take 5–10 business days to process the credit.

Disputes and chargebacks

If you open a dispute with your card issuer, we work with Stripe to provide subscription usage evidence. Please contact us first—we can usually resolve billing questions faster without involving the issuing bank.

How to request help

• Email: hello@popugc.com
• Support hours: Monday–Friday, 09:00–18:00 (UTC+8)
• We acknowledge billing requests within 2 business days.

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For additional legal terms see the Terms of Service. Privacy details are in the Privacy Policy.